610-828-3773 - orders@donleninc.com

Don-Len, Inc.
Don-Len, Inc.
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FAQ


Ordering Questions

  • I need a trophy by (a particular date) Can you do it?
  • Can you ship me a trophy today? Tomorrow?
  • When will my order ship?
  • How much is shipping?
  • Do you offer rush shipping?
  • How do I track my order?
  • Can I place my order over the phone?
  • What is paypal? How do I pay?
  • Where do I indicate what color I want for my trophy?
  • Do you have a catalog?
  • Do you have a store I can visit? Can I pick up my order?


Fantasy Football Trophy Ordering

  • How do I order a perpetual trophy?
  • How do I tell you what I want?
  • How many letters fit on a title plate?
  • Is engraving included in the purchase price?
  • Can I email my instructions in a word doc?


Fantasy Football Trophies - Title Plates

  • What are my options for a title plate?
  • What is "Standard Engraving"


Fantasy Football Trophies - Detail Plates

  • What is the difference between a perpetual and a keeper trophy?
  • How do I know how many detail plates a trophy has?
  • How do I order more detail plates?
  • What is a list style plate?
  • Can a trophy have a list style AND detail plates?
  • I want to have 18 detail plates, but I can only order 12 more.  Why?


Fantasy Football Trophies - Past Winner Engravings

  • Are past winner engravings included in the purchase price?
  • How many letters fit on a detail plate?
  • How do I remove the detail plates to add new winners?
  • What is the advantage to ordering them blank and mounted?


Basic Engraving Questions

  • How many words or letters fit on a plate? 
  • Can I engrave whatever I want? Including profanity? 
  • I want to make sure my text centered, where do I tell you that? 
  • How do I place an order for engraving and pay?
  • Can I request a particular font? 
  • Can you call me for my engraving information?


Fantasy Football Trophies Custom Logo Title Plates

  • I want a custom logo plate, what should I do?
  • Where can I see examples of plates?
  • Here's my logo, will it work?
  • What are the different levels of art services?
  • How long does a custom title plate take to make?
  • Why won't our website logo work?
  • Here, I fixed it in MS Paint, will it work now?
  • Can I copy a plate from your gallery and just switch names?
  • Can you photograph my trophy and email it to me prior to sending?

Fantasy Football Trophies Annual Updates

  • I ordered a trophy from you, how do I get a new annual plate?
  • Do you have a record of my order?
  • Can I order different size fonts on a detail plate?
  • How many characters fit on a detail plate?
  • How do I know if my plates are satin or mirror finish?


International Shipping / APO

  • Do you ship to my country?
  • Why is there no option to select international shipping?
  • How do I pay for an order shipped internationally?
  • How long will it take for an order to arrive?
  • Do you ship APO?



  • Pay

Don-Len Inc.

20 Main St. Schwenksville, Pa, 19473, United States

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